Job Vacancy: Food Dispatcher & Food Dispatch Assistant
Location: Al Qurain, Kuwait
Job Type: Full-Time
Company: Matbakhi
If you are passionate about food logistics and have experience in restaurant or catering businesses, we invite you to apply for positions as a Food Dispatcher or Food Dispatch Assistant at Matbakhi. Join our team and be part of a leading food service provider that values quality, efficiency, and customer satisfaction. These positions are essential in helping us deliver food orders accurately and on time. If you meet the qualifications listed below, we encourage you to apply and become a part of our growing team.
1. Introduction to the Job
We are looking to fill two important roles in our food distribution operations: Food Dispatcher and Food Dispatch Assistant. These positions are integral to the smooth functioning of our food service delivery, ensuring that all orders are dispatched accurately and efficiently.
As a Food Dispatcher, your primary responsibility will be managing the order dispatch process, coordinating deliveries, and interacting with sales platforms. You will ensure that all food deliveries reach customers on time and in good condition. The Food Dispatch Assistant will support the dispatch process by assisting with organizing deliveries and managing dispatch documentation.
Both positions are open to individuals with 2-3 years of relevant experience in the foodservice industry, particularly in food dispatching and delivery management. Fluency in both Arabic and English is preferred for these roles.
2. Responsibilities
Food Dispatcher:
- Order Management: Receive and review orders from sales platforms like Talabat, Jahez, Bilbayt, and other similar services to ensure that all food orders are dispatched correctly.
- Coordination with Delivery Team: Work closely with drivers and delivery personnel to ensure all food deliveries are on schedule.
- Monitoring Dispatch Process: Track the status of all deliveries, ensuring they are completed within the allotted time.
- Customer Interaction: Address any delivery-related queries and provide timely updates to customers when necessary.
- Inventory Support: Monitor stock levels and communicate any inventory shortages that may affect dispatches.
- Reporting: Maintain accurate records of dispatch details for tracking and reporting purposes.
Food Dispatch Assistant:
- Assist with Order Preparation: Help organize food orders and ensure they are ready for dispatch.
- Coordinate Deliveries: Work alongside the dispatcher and delivery personnel to ensure smooth and timely deliveries.
- Documentation: Help maintain delivery logs, ensuring all orders are properly documented and tracked.
- Support Delivery Team: Provide assistance in loading and unloading food items for delivery.
- Customer Communication: Assist in addressing customer inquiries related to their orders.
3. Qualifications
Food Dispatcher:
- Experience: 2-3 years of experience in food dispatching, preferably in a restaurant or catering company.
- Sales Platform Knowledge: Familiarity with popular sales platforms like Talabat, Jahez, Bilbayt, and others used in the food delivery industry.
- Computer Literacy: Proficient in basic computer applications, including Microsoft Office, and able to use dispatch software.
- Bilingual: Fluency in Arabic and English is highly desirable for effective communication with customers and the team.
- Communication Skills: Strong verbal and written communication skills for clear coordination with the team and customers.
- Organization: Ability to manage multiple orders simultaneously and ensure timely dispatch.
Food Dispatch Assistant:
- Experience: 2-3 years of experience in a food dispatching role or in the foodservice industry.
- Computer Literacy: Basic computer skills for managing dispatch records and communication.
- Teamwork: Ability to work well with the dispatcher and delivery personnel to ensure smooth operations.
- Attention to Detail: Ensure that orders are processed correctly and dispatch is completed efficiently.
4. Benefits
Working at Matbakhi provides a range of benefits that support your career growth and well-being:
- Competitive Salary: A competitive salary that is commensurate with experience.
- Job Stability: Full-time, permanent positions offering long-term employment.
- Work Environment: A dynamic and supportive work environment where teamwork and collaboration are highly valued.
- Career Development: Opportunities to enhance your skills and grow within the company.
- Health & Safety: A company committed to maintaining safe working conditions for all employees.
- Employee Discounts: Enjoy discounts on food and other company products as part of our employee benefits.
5. How to Apply
To apply for either the Food Dispatcher or Food Dispatch Assistant positions, please follow these steps:
- Prepare Your Resume: Update your resume to highlight your experience in food dispatching, your knowledge of sales platforms, and your language skills.
- Send Your CV: Email your resume to hr@matbakhi.co.
- Interview Process: Shortlisted candidates will be contacted for an interview.
- Selection: Candidates who successfully complete the interview process will be offered the job, and we will guide you through the next steps.
Frequently Asked Questions (FAQs)
Q: What are the key differences between the Food Dispatcher and Food Dispatch Assistant roles?
A: The Food Dispatcher is responsible for overseeing the entire order dispatch process, coordinating deliveries, and maintaining records. The Food Dispatch Assistant supports the dispatcher by assisting with order organization, delivery tracking, and documentation.
Q: Is previous experience in food dispatching required?
A: Yes, we are looking for candidates with 2-3 years of experience in food dispatching, ideally from a restaurant or catering business.
Q: Are bilingual skills required?
A: Yes, proficiency in both Arabic and English is preferred to ensure effective communication with customers and team members.
Q: Can I apply if I only speak Arabic?
A: While proficiency in English is preferred, we encourage candidates who are fluent in Arabic to apply, as it is a key language for communication in the workplace.
Q: What platforms should I be familiar with for this job?
A: Experience with Talabat, Jahez, Bilbayt, and similar food delivery platforms is highly preferred for the Food Dispatcher role.
Q: How do I apply for the position?
A: To apply, please send your resume to hr@matbakhi.co. Be sure to mention which position you are interested in.