Job Listing: IT Support Technician
Location: Doha, Qatar
A well-established company in Qatar is urgently seeking an experienced IT Support Technician to join their team. This is a full-time position that requires a skilled professional with experience in IT support, specifically in systems installation, configuration, and management of various IT services. If you are someone who enjoys problem-solving and working in a dynamic environment, this could be the perfect opportunity for you!
1. Introduction to the Job
The company is looking for an IT Support Technician with at least 2 years of experience in the field. As an IT Support Technician, your primary responsibility will be to ensure the proper installation, configuration, and management of IT systems and services. You will handle tasks ranging from system troubleshooting, SAP software knowledge, Active Directory management, and maintaining DNS, DHCP, and FTP services.
Additionally, you will be responsible for managing cloud solutions, ensuring that data backup processes are in place, and resolving any IT-related issues across the organization. If you have a strong understanding of IT systems and enjoy assisting users with their tech needs, this is an ideal role for you.
2. Responsibilities
As an IT Support Technician, your daily tasks will include:
- Installation & Configuration: You will handle the installation and configuration of IT systems, including hardware, software, and network services.
- SAP Knowledge: Manage and support SAP applications to ensure smooth operation within the organization.
- Active Directory (AD) Management: Oversee the administration of user accounts and permissions, and troubleshoot any issues related to Active Directory.
- DNS & DHCP Configuration: Ensure that DNS (Domain Name System) and DHCP (Dynamic Host Configuration Protocol) services are running smoothly and troubleshoot any network issues.
- FTP Management: Manage and configure File Transfer Protocol (FTP) systems, ensuring data transfer services are secure and reliable.
- Data Backup: Regularly monitor, schedule, and execute data backup procedures to safeguard company data and ensure recovery in case of system failures.
- Cloud Solutions: Help implement and manage cloud-based solutions for efficient data storage, backup, and collaboration.
- Troubleshooting: Provide timely technical support by identifying and resolving hardware, software, and network-related issues for internal teams.
- Documentation: Maintain clear and accurate records of systems and network configurations, troubleshooting steps, and resolutions.
- User Support: Assist employees with IT-related problems, providing solutions, and ensuring their productivity is not impacted by technical issues.
- System Monitoring: Regularly check the health of IT systems, servers, and networks to proactively detect and fix issues before they become critical.
3. Qualifications Required
To apply for this role, candidates must meet the following qualifications:
- Educational Background: A Bachelor’s degree in Computer Science or an equivalent qualification is required.
- Experience: At least 2 years of experience in IT support, with hands-on experience in installation, configuration, and troubleshooting.
- Technical Skills:
- Strong understanding of SAP systems.
- Proficient in managing Active Directory, DNS, DHCP, and FTP services.
- Experience with cloud solutions and data backup strategies.
- Knowledge of networking principles and troubleshooting methods.
- Certifications: Additional IT certifications such as CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or any other relevant qualifications will be considered a plus.
- Language Skills: Proficiency in English is required for clear communication with team members and end-users.
- Driving License: A valid Qatar Driving License is an advantage, as the role may require occasional travel between company sites.
4. Benefits of the Job
This full-time IT Support Technician role offers several attractive benefits:
- Competitive Salary: You will receive a competitive salary package based on your experience and qualifications.
- Health Insurance: Comprehensive health coverage will be provided for you and your immediate family.
- Career Development: The company offers continuous learning and professional development opportunities to help you enhance your IT skills and advance your career.
- Work-Life Balance: The company fosters a healthy work-life balance and supports a positive and inclusive work environment.
- Transportation & Other Benefits: While not mandatory, the company offers transportation allowances and may provide accommodation depending on the terms of employment.
- Visa & Sponsorship: The company will assist with the visa processing for eligible candidates.
5. How to Apply
Interested applicants who meet the qualifications and experience are encouraged to apply by following these steps:
- Step 1: Prepare your updated CV, highlighting your relevant experience in IT support, including your expertise with SAP, DNS, DHCP, FTP, cloud solutions, and backup systems.
- Step 2: Write a brief cover letter explaining why you are a good fit for the role and mentioning any additional qualifications or certifications you possess.
- Step 3: Send your application via email to hr.ind@lulurayyangroup.com. Make sure to include “Application for IT Support Technician” in the subject line.
- Step 4: If you have any questions or need further clarification, you can also WhatsApp the company at +974 30500636.
- Step 5: After submitting your application, shortlisted candidates will be contacted for an interview.
Frequently Asked Questions (FAQs)
- What are the primary responsibilities of an IT Support Technician?
You will be responsible for system installation, configuration, troubleshooting, and managing IT services such as SAP, Active Directory, DNS, DHCP, FTP, data backup, and cloud solutions. - How many years of experience do I need?
At least 2 years of experience in IT support is required. - Do I need to have a Qatar Driving License to apply?
While a Qatar Driving License is not mandatory, it is considered an advantage for the role. - What qualifications are required for this position?
A Bachelor’s degree in Computer Science or an equivalent qualification is required, along with relevant hands-on experience in IT support. - How do I apply for the IT Support Technician role?
Send your updated CV and cover letter to hr.ind@lulurayyangroup.com with the subject line “Application for IT Support Technician.” - Is there an opportunity for career growth?
Yes, the company offers opportunities for skill development and career progression in the IT field. - Do I need to have knowledge of SAP?
Yes, having knowledge of SAP systems is essential for the role.