Job Listing: Customer Service Executive (Female)
Location: Doha, Qatar

A well-established private firm in Qatar is urgently looking for a female Customer Service Executive to join their team. If you have experience in customer service, enjoy helping customers, and are ready to start immediately, this could be the perfect opportunity for you. The company offers a competitive salary and a chance to work in a fast-paced and rewarding environment.

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1. Introduction to the Job

The Customer Service Executive position requires someone who is highly skilled in communicating with customers, addressing their needs, and providing effective solutions. As a key member of the customer service team, you will be the first point of contact for customers, ensuring that they receive excellent service at all times. This is a full-time position located in Doha, Qatar, and candidates who are ready to join immediately are preferred. The role offers a salary of QAR 3000, inclusive of all allowances.

The company is specifically seeking a female candidate with a minimum of 3 years of experience in the customer service field. Applicants from India are preferred, but all qualified candidates are welcome to apply. A No Objection Certificate (NOC) is required for candidates already in Qatar.

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2. Responsibilities of the Customer Service Executive

As a Customer Service Executive, your main tasks will include:

• Handling Customer Inquiries: You will be responsible for answering customer inquiries, whether via phone, email, or in person, and providing them with accurate information about products and services.
• Problem Resolution: Assist customers by identifying and resolving issues, offering solutions, and ensuring a high level of satisfaction.
• Providing Information: Offer clear and concise information about company services, processes, and policies to customers in a professional manner.
• Managing Customer Complaints: Actively listen to customer complaints and resolve issues in a calm, effective, and professional way.
• Processing Orders and Transactions: Assist customers with order placements, cancellations, and processing of payments, ensuring smooth transactions.
• Follow-Up: Follow up with customers to ensure that their issues are resolved, and they are satisfied with the service provided.
• Record Keeping: Maintain accurate records of customer interactions, transactions, complaints, and feedback in the company’s system.
• Collaboration with Other Teams: Work closely with other departments to coordinate services and ensure customer needs are met.

In this role, you will be expected to consistently maintain a positive and professional attitude while dealing with customers, ensuring that the company’s reputation for excellent service is upheld.

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3. Qualifications Required

To be considered for the Customer Service Executive role, candidates should meet the following qualifications:

• Experience: At least 3 years of experience in customer service, preferably in a fast-paced environment.
• Skills: Strong communication and interpersonal skills are essential. You must be proficient in handling customer queries, managing complaints, and providing effective solutions.
• Language Proficiency: Fluency in English is required. Proficiency in additional languages like Arabic or Hindi will be considered a plus.
• Education: A high school diploma or equivalent. A degree in Business, Communications, or a related field is advantageous but not required.
• Availability: Candidates must be ready to join immediately.
• No Objection Certificate (NOC): If you are currently in Qatar, you must have a valid NOC to transfer your sponsorship.
• Gender Requirement: The company is specifically looking for a female candidate for this position.
• Nationality Preference: Indian candidates are preferred for this role, but the position is open to all qualified applicants.

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4. Benefits of the Job

The Customer Service Executive position comes with several benefits:

• Competitive Salary: A salary of QAR 3000 per month, which includes all allowances.
• Work-Life Balance: A stable work environment where you can maintain a good balance between your personal and professional life.
• Immediate Start: If you’re looking for an immediate start, this role offers that opportunity.
• No Hidden Fees: The salary offered is inclusive of all allowances, providing transparency in your compensation.
• Career Development: Opportunity to develop your customer service skills and grow professionally in a reputable company.
• Supportive Work Environment: The company fosters a friendly and supportive workplace, ensuring employees have the resources they need to succeed.

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5. How to Apply

To apply for the Customer Service Executive position, follow these simple steps:

• Step 1: Prepare your CV with up-to-date details, including your contact information, work experience in customer service, and any relevant skills.
• Step 2: In your cover letter, briefly explain why you’re a good fit for the role and highlight your experience in customer service.
• Step 3: Send your CV and cover letter to the provided email address: hrrecruiterqtr@gmail.com.
• Step 4: For any questions or to follow up on your application, you can also contact the company via WhatsApp at +974 71337055 (WhatsApp only).
• Step 5: If shortlisted, you will be contacted for an interview to discuss your qualifications and experience further.

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Frequently Asked Questions (FAQs)

1. What is the salary for this position?
   The salary is QAR 3000, which includes all allowances.
2. Is there a gender preference for this position?
   Yes, the company is specifically looking for a female candidate for this role.
3. Do I need to have a No Objection Certificate (NOC) to apply?
   Yes, if you are already in Qatar, you must have a valid NOC to transfer your sponsorship.
4. What experience is required for the Customer Service Executive position?
   You must have at least 3 years of experience in customer service or a similar role.
5. Can I apply if I am not from India?
   While Indian candidates are preferred, the company is open to all qualified applicants.
6. What is the job location?
   The position is based in Doha, Qatar.
7. How can I contact the company after applying?
   You can contact the company via WhatsApp at +974 71337055 for any queries.
8. Do I need to know Arabic for this role?
   While Arabic is not mandatory, proficiency in English is required. Knowing other languages like Hindi can be an advantage.

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