We are seeking a skilled Call Center Representative to join our team in Muscat. The ideal candidate for this full-time position will be fluent in English, Arabic, and Farsi, with strong communication skills and the ability to handle patient inquiries with professionalism and care. This position offers the opportunity to work in a dynamic healthcare setting, providing essential customer service to patients and ensuring their needs are met with efficiency and empathy. If you are an individual with a passion for helping others and have the required language skills, we encourage you to apply.

Key Responsibilities

As a Call Center Representative, you will be responsible for a variety of tasks, each requiring a high level of organization, customer care, and communication skills. Your primary duties will include:

1. Handling Patient Calls:
   • Professionally manage both incoming and outgoing calls from patients, ensuring their inquiries are addressed promptly.
   • Provide clear and accurate information regarding medical services, appointment schedules, and other healthcare-related queries.
2. Appointment Scheduling:
   • Assist patients in scheduling appointments according to their needs and preferences.
   • Confirm appointments and ensure the patient database is updated correctly.
3. Multilingual Communication:
   • Provide assistance to patients in English, Arabic, and Farsi, ensuring that communication is clear and that patients understand the information provided.
   • Resolve language barriers with ease, making sure every patient feels heard and cared for.
4. Record Keeping:
   • Maintain and update patient records with accuracy and attention to detail.
   • Ensure that all records comply with confidentiality regulations.
5. Coordination with Medical Staff:
   • Collaborate with medical staff to confirm appointment schedules and follow up on necessary actions.
   • Ensure a smooth flow of communication between patients and healthcare professionals.
6. Issue Resolution:
   • Address and resolve patient concerns in a friendly and professional manner.
   • Escalate issues to the appropriate department or supervisor when necessary, ensuring that patients receive prompt solutions to their problems.

Qualifications

To be considered for this role, the following qualifications and experience are required:

1. Nationality:
   • Applicants must be of Iranian nationality.
2. Language Skills:
   • Fluency in spoken and written English, Arabic, and Farsi is essential. You must be able to communicate effectively in all three languages.
3. Experience:
   • 1-2 years of relevant work experience in a call center or customer service role, preferably in a healthcare or similar environment.
   • Proven experience in handling multiple calls simultaneously and managing customer expectations with professionalism.
4. Technical Skills:
   • Basic proficiency in computer applications such as MS Office is required.
   • Comfortable working with database management systems and call center software.
5. Other Requirements:
   • Strong communication skills with a customer-oriented mindset.
   • Excellent interpersonal skills and the ability to work collaboratively in a team environment.
   • Currently residing in Muscat and able to work in the Qurum area.

Benefits

As a Call Center Representative with our company, you will enjoy a variety of benefits, including:

1. Competitive Salary:
   • A competitive salary based on your experience and qualifications.
2. Job Security:
   • A full-time position with the stability and growth potential of a reputable organization.
3. Professional Development:
   • Opportunities for continuous learning and growth within the company, including training programs in customer service and healthcare-related topics.
4. Health Benefits:
   • Access to health insurance to ensure your well-being.
5. Supportive Work Environment:
   • A positive and supportive team atmosphere where your contributions are valued, and your career development is encouraged.
6. Work-Life Balance:
   • A standard working schedule with ample opportunities for personal time off, ensuring you maintain a healthy work-life balance.

Applying Guide

If you meet the qualifications and are excited about the opportunity to join our team, follow these steps to apply:

1. Prepare Your CV:
   • Ensure that your CV is up-to-date and highlights your experience, skills, and qualifications relevant to the Call Center Representative role.
2. Submit Your Application:
   • Send your CV via email to asharus3@gmail.com with the subject line: “Call Center Representative Application – [Your Name].”
3. Review and Interview:
   • Once your application is received, we will review your qualifications and reach out to shortlisted candidates for an interview.
4. No Phone Calls:
   • Please refrain from calling the provided contact number. All applications and inquiries should be made via email.
5. Wait for Confirmation:
   • We will notify you if you are selected for an interview. Please be patient as we review all applications.

Frequently Asked Questions (FAQs)

1. What is the primary language requirement for this role?
   • Fluency in English, Arabic, and Farsi is essential, as you will be handling calls from patients who speak these languages.
2. Do I need previous call center experience to apply?
   • While 1-2 years of relevant experience in a call center or customer service role is preferred, we also consider candidates with strong communication skills and a willingness to learn.
3. Is this position based in Muscat?
   • Yes, the position is based in Muscat, and applicants must be currently residing in the area and available to work in the Qurum region.
4. How do I submit my application?
   • Please send your CV to asharus3@gmail.com with the subject line “Call Center Representative Application – [Your Name].”
5. What are the working hours for this role?
   • The working hours are typically full-time, and specific hours will be discussed during the interview process.
6. What type of benefits will I receive as an employee?
   • Benefits include a competitive salary, health insurance, professional development opportunities, and a supportive work environment.

Conclusion

If you are a dedicated and multilingual individual looking for an exciting opportunity in the healthcare sector, we encourage you to apply for this Call Center Representative position. With your expertise in customer service and strong language skills, you will play a key role in ensuring patients receive the highest level of care and assistance. Apply now and join a team committed to making a difference!