Job Opportunity: Service Worker at Leading Resort and Spa Management Company

Are you passionate about delivering excellent customer service and being part of a vibrant hospitality team? A leading resort and spa management company in Kuwait is looking for a Service Worker to join their team. With over 30 years of experience in the industry, this company is known for providing exceptional services in a luxurious setting. If you have a friendly personality, enjoy interacting with guests, and are ready to be part of a dedicated team, this could be the perfect opportunity for you!

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Introduction to the Job

As a Service Worker, you will play a key role in ensuring guests have a memorable experience at the resort and spa. This is a full-time position based in Kuwait City and is ideal for individuals who enjoy customer interaction, maintaining a well-groomed appearance, and have a positive attitude. You will be expected to provide excellent service to all guests, contribute to the overall guest satisfaction, and maintain the highest standards of hospitality.

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Key Responsibilities

Your main responsibilities as a Service Worker will include:

1. Customer Service:

• Greet and assist guests in a professional and friendly manner.
• Handle guest requests and concerns promptly and effectively, ensuring a high level of customer satisfaction.
• Ensure that all guest areas are clean, tidy, and well-organized to provide a pleasant environment.

1. Physical Tasks:

• Perform various physical tasks such as setting up guest areas, transporting supplies, and ensuring that all items are in place for guest use.
• Assist in carrying luggage, towels, and other items as needed.

1. Communication:

• Communicate effectively with guests and team members to provide seamless service.
• Report any maintenance or housekeeping issues to the appropriate department to ensure quick resolution.

1. Team Collaboration:

• Work closely with other team members to ensure the smooth operation of resort and spa services.
• Participate in team meetings and training sessions to enhance skills and knowledge.

1. Guest Experience:

• Contribute to creating a positive and welcoming atmosphere for guests, ensuring they have an enjoyable and relaxing experience.

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Qualifications and Requirements

To be eligible for the Service Worker position, candidates must meet the following criteria:

1. Age:

• Between 22 and 35 years old.

1. Experience:

• Previous experience in customer service is preferred, especially in a hospitality or service-related role.

1. Personality:

• A friendly and approachable personality is essential for this role. You must enjoy interacting with people and be able to maintain a positive attitude, even under pressure.

1. Appearance:

• Well-groomed appearance is a must. You will be representing the resort and spa to guests, and a professional appearance helps maintain the establishment’s image.

1. Language Skills:

• Fluent in English is essential. Arabic language skills are preferred but not required.

1. Physical Fitness:

• Excellent physical fitness is necessary, as the role involves physical labor and moving around the property regularly.

1. Residency:

• Transferable residence (Visa 18) is required to apply for this position.

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Benefits

Joining our team as a Service Worker at the resort and spa comes with several benefits:

1. Competitive Salary:

• The company offers a competitive salary based on your experience and qualifications.

1. Team Environment:

• Be part of a professional team that values hard work, dedication, and a commitment to excellent customer service.

1. Career Growth:

• As the company is established and growing, there may be opportunities for career advancement for motivated individuals.

1. Workplace:

• Work in a luxurious resort and spa setting that values both employee well-being and guest satisfaction.

1. Training and Development:

• The company offers training to help you succeed and grow within the industry.

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How to Apply

To apply for the Service Worker position, follow these steps:

1. Submit Your CV:

• Send your CV to q8spa@yahoo.co.uk. Be sure to include your relevant experience and why you are a good fit for the role.

1. Availability:

• Only candidates who have a transferable residence (Visa 18) and can join immediately will be considered.

1. Ensure You Meet the Requirements:

• Please make sure you meet the age, experience, and physical fitness requirements before applying.

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Frequently Asked Questions (FAQs)

1. What are the working hours for this role?

• The working hours will be discussed during the interview. The resort operates around the clock, and you may be required to work flexible hours, including weekends.

2. Is previous experience in hospitality required?

• While hospitality experience is preferred, it is not mandatory. The key requirement is a friendly personality and a willingness to deliver excellent customer service.

3. Can I apply if I am not fluent in Arabic?

• Fluency in English is a must, and while Arabic skills are a bonus, they are not required for this position.

4. Do I need to provide a health certificate for this job?

• As the role requires excellent physical fitness, the company may ask for a basic health certificate during the hiring process.

5. When will I hear back after applying?

• If your CV matches the job requirements, you will be contacted for an interview. Please allow up to two weeks for the recruitment process.

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Conclusion

This Service Worker position at a leading resort and spa in Kuwait City offers a fantastic opportunity for anyone looking to start or continue their career in hospitality. With a competitive salary, opportunities for growth, and the chance to work in a dynamic environment, it’s a role that promises both personal and professional rewards. Apply today to be a part of our welcoming team!