We are seeking a skilled Senior IT Technical Support professional to join our team in Hawally, Kuwait. This is a full-time role that requires candidates who are present in Kuwait with a transferable residency. If you have strong expertise in hardware and software troubleshooting, a solid understanding of networking and SQL databases, and are fluent in Arabic and English, then this could be a great opportunity for you.

As a Senior IT Technical Support professional, you will be responsible for ensuring the smooth operation of IT systems, solving technical issues, and providing high-level support to the organization. This position offers a dynamic work environment where your technical skills will play a vital role in maintaining the IT infrastructure.

Responsibilities:

In your role as a Senior IT Technical Support professional, you will be tasked with a variety of essential responsibilities:

1. Hardware & Software Troubleshooting:
   • You will be responsible for identifying and resolving technical issues related to hardware and software. This includes diagnosing issues with computers, printers, networking equipment, and other IT tools used within the company.
2. Database Support:
   • You must have a strong understanding of SQL databases. You will troubleshoot database-related issues, assist with database maintenance, and ensure the security and integrity of stored data.
3. Networking Support:
   • You will be responsible for network installation and troubleshooting. Ensuring that the company’s network infrastructure runs smoothly will be a key part of your role. This includes managing routers, switches, firewalls, and other networking devices.
4. Installation & Configuration:
   • You will oversee the installation and configuration of new IT equipment, software, and network setups, ensuring that they meet company standards.
5. User Support & Training:
   • Providing technical support to users, answering queries, and resolving IT-related issues in a timely manner will be part of your daily tasks. You will also be responsible for training staff on new systems and applications.
6. Documentation & Reporting:
   • You will maintain detailed records of issues, solutions, and IT assets. Regular reports on system performance, IT incidents, and troubleshooting outcomes will also be required.
7. Maintaining IT Security:
   • As part of your responsibilities, you will monitor IT systems to ensure they are secure from potential threats, and apply necessary security updates to safeguard the organization’s data and systems.
8. Customer Service Excellence:
   • Providing excellent customer service is critical. You will work closely with the rest of the team and users to ensure their technical needs are met with professionalism and efficiency.

Qualifications:

To be considered for this Senior IT Technical Support position, candidates must meet the following qualifications:

1. Language Skills:
   • Fluency in both Arabic and English is a must. The ability to communicate effectively in both languages will be essential for providing support to diverse users.
2. Experience:
   • You should have strong experience in IT support, specifically in hardware and software troubleshooting, networking, and database management.
   • Previous experience in an IT support role is highly preferred.
3. Technical Skills:
   • A deep understanding of SQL databases and their troubleshooting is required.
   • You should be proficient in networking protocols and equipment setup, including routers, switches, firewalls, etc.
   • Knowledge of Windows, Linux, and other common operating systems is essential.
4. Transferable Residency:
   • Applicants must have a transferable residency (Visa 18). This is a critical requirement as only candidates with valid residency can be considered.
5. Quick Learner:
   • We are looking for someone who is adaptable and can quickly pick up new technologies and systems. Being proactive and staying up-to-date with IT advancements is important for success in this role.
6. Problem-Solving Skills:
   • A keen ability to diagnose and solve technical issues quickly and efficiently is essential.

Benefits:

This Senior IT Technical Support position offers a variety of benefits, including:

1. Competitive Salary:
   • The salary for this role will be competitive based on experience, and further details can be discussed during the interview.
2. Opportunity for Growth:
   • As a senior member of the IT team, you will have the opportunity to take on more responsibilities and grow in your career with us. You will gain exposure to diverse IT projects and the chance to lead technical initiatives.
3. Dynamic Work Environment:
   • You will work in a collaborative, fast-paced environment, solving complex IT problems and implementing innovative solutions.
4. Professional Development:
   • Continuous learning is encouraged, and you will have access to training resources to improve your technical skills and stay updated on industry trends.
5. Job Stability:
   • The company is well-established, offering a stable work environment with long-term prospects.
6. Work-Life Balance:
   • You will enjoy a standard work schedule, ensuring you have time for personal activities and responsibilities outside of work.

Applying Guide:

To apply for the Senior IT Technical Support position, follow these steps:

1. Prepare Your CV:
   • Make sure your CV highlights your relevant experience, technical skills, and qualifications. Be sure to include your proficiency in Arabic and English.
2. Send Your CV:
   • Send your updated CV along with a recent photograph to the following email address: hr.techkwt@gmail.com.
3. Mention Your Availability:
   • In your email, please mention your current residency status (Visa 18) and your immediate availability to join the company. If you have experience with any specific technologies, be sure to include that in your CV as well.
4. Interview Process:
   • If your profile matches the job requirements, you will be invited for an interview where you can discuss your technical expertise and how you can contribute to the IT team.

FAQs:

1. Can I apply if I do not have a transferable residency?
   • No, this role requires a transferable residency. Only candidates with valid Visa 18 can be considered.
2. What is the salary for this position?
   • The salary is competitive and will be discussed based on experience during the interview.
3. How can I apply for this role?
   • Send your CV and a recent photograph to hr.techkwt@gmail.com. Be sure to mention your residency status and immediate availability.
4. What are the working hours for this position?
   • The working hours will be shared during the interview process, but this is a full-time role.
5. Do I need to have specific certifications?
   • While certifications are not explicitly required, relevant experience in IT support and knowledge of SQL databases, networking, and troubleshooting are essential.

This is an excellent opportunity to advance your career in IT support within a dynamic and growing organization. We look forward to reviewing your application!