Are you passionate about sales and technical support? We are currently seeking Sales & Technical Support Staff to join our team in Kuwait City. This full-time position offers the opportunity to work with a reputable company and contribute to both sales and customer support. If you have the relevant qualifications and experience, we would love to hear from you. Read on for more details about the role and how to apply.
Introduction to the Job:
The Sales & Technical Support staff member plays a crucial role in maintaining a high level of service for our clients. This position combines sales responsibilities with technical expertise to ensure customer satisfaction. You will be responsible for engaging with customers, understanding their needs, and providing technical assistance to solve any product-related issues. The role requires good communication skills and the ability to provide exceptional customer service, while also offering technical support for the products and services offered by the company.
You will be joining a fast-paced, customer-focused environment, where your ability to handle technical inquiries and promote sales will directly impact the success of the team.
Responsibilities:
As a Sales & Technical Support staff member, your key responsibilities will include:
- Sales Support: Assist in the sales process by promoting products and services, understanding customer needs, and providing recommendations.
- Technical Assistance: Provide technical support to customers, troubleshoot issues, and ensure that they are using the company’s products and services correctly.
- Product Knowledge: Stay up-to-date on all products and services to confidently assist customers with inquiries and troubleshooting.
- Customer Service: Ensure customers receive top-notch service, respond to queries in a timely manner, and maintain positive relationships with clients.
- Troubleshooting: Work closely with the technical team to identify and resolve issues with products or services. Be the first point of contact for any technical difficulties.
- Documentation: Maintain accurate records of customer interactions, inquiries, and technical support issues. This documentation will help to improve future customer interactions and product improvements.
- Product Training: Educate customers about the proper use of products and services, ensuring they understand how to fully benefit from their purchase.
- Feedback: Gather feedback from customers about products and services, and share this information with the team to help improve the overall customer experience.
- Collaboration with Team: Work closely with other sales and technical support staff to ensure a smooth and coordinated effort in meeting customer needs.
Qualifications:
To be considered for the Sales & Technical Support role, candidates must meet the following requirements:
- Educational Qualifications: A Degree, Diploma, or ITI certificate in any relevant field (preferably in technical, engineering, or sales-related disciplines).
- Experience: Previous experience in sales or technical support is preferred. However, candidates with a willingness to learn and a passion for customer service can also apply.
- Age Range: Applicants should be between 20 to 40 years old.
- Skills:
- Strong communication skills, both in English and preferably Arabic.
- Ability to explain complex technical issues in a simple and understandable manner.
- Customer-oriented with a positive attitude.
- Strong problem-solving skills and the ability to troubleshoot technical issues.
- Visa Status: Please note that local transfers are not possible for this position, so candidates must be eligible to join on a new work visa.
Benefits:
We offer a comprehensive benefits package for our Sales & Technical Support staff:
- Competitive Salary: A salary based on experience and qualifications will be offered.
- Career Development: Opportunities for growth and development in the company. We support the professional growth of our employees through training and learning opportunities.
- Health and Well-being: Health insurance benefits to ensure you and your family are covered.
- Work Environment: A supportive and collaborative team that will help you succeed in your role.
- Employee Perks: Additional perks and incentives based on performance.
Applying Guide:
If you are interested in this exciting opportunity and believe you meet the qualifications, follow these steps to apply:
- Prepare Your CV: Ensure your CV is updated with your contact details, educational background, and relevant experience. Highlight any skills or experience related to sales or technical support.
- Send Your CV: Email your CV and a copy of your passport to apply.cv.q8@gmail.com. Please make sure to mention the position you are applying for in the subject line of your email.
- Wait for Response: Once your application has been reviewed, you will be contacted if your qualifications match the requirements for the position. Please be patient as we review all applications carefully.
- Interview Process: If shortlisted, you will be invited for an interview, which may be conducted in person or virtually. During the interview, we will discuss your qualifications, experience, and how you can contribute to our team.
- Offer and Joining: If selected, you will receive an offer letter with details about your role, salary, and benefits. Once confirmed, you can join the team and begin your exciting career with us.
Frequently Asked Questions (FAQs):
1. What experience is required for this role?
- While previous experience in sales or technical support is preferred, we are open to candidates with the right attitude and a strong desire to learn. Relevant training will be provided.
2. Do I need to be fluent in Arabic?
- Arabic is not mandatory, but it is a plus. English proficiency is essential for communication with both the team and customers.
3. What documents should I submit with my application?
- Please send your CV and a passport copy to apply.cv.q8@gmail.com.
4. Can I apply if I’m currently located in Kuwait?
- Yes, but local transfers are not possible for this position. You must be able to join with a new work visa.
5. How long does the hiring process take?
- We will review your application and contact shortlisted candidates within a week. If you are selected for an interview, the process typically takes around 1-2 weeks.
6. What are the working hours for this position?
- The working hours for this full-time position will be discussed during the interview. It is a standard office job, typically 9 AM to 6 PM.
7. What is the salary range for this position?
- The salary is competitive and will be based on your qualifications and experience. We offer a package that includes both basic salary and benefits.