Our company is seeking a Call Centre Professional to join our team at the front desk. The ideal candidate will serve as the first point of contact for clients, handling inquiries, managing calls, and providing outstanding customer support. As a bilingual position, fluency in both Arabic and English is required. The successful candidate will be able to navigate multiple software systems and handle various administrative tasks. If you are looking for an opportunity to grow in a professional environment, apply now!

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Responsibilities:

As a Call Centre Professional at the front desk, your responsibilities will include:

1. Handling Incoming Calls:
   • Respond to customer calls and provide prompt, courteous service.
   • Direct calls to the appropriate department or personnel.
2. Managing Client Inquiries:
   • Address client inquiries via phone or email and provide accurate information.
   • Maintain a professional and friendly attitude while assisting clients.
3. Handling Administrative Tasks:
   • Assist with basic administrative duties such as data entry, filing, and managing schedules.
   • Use company software systems to update client information and log service requests.
4. Multitasking and Problem Solving:
   • Efficiently manage multiple tasks while delivering high-quality service.
   • Resolve issues and escalate complex matters to the appropriate departments as needed.
5. Maintaining Client Records:
   • Keep accurate and up-to-date records of client interactions and inquiries.
   • Ensure all client information is handled with confidentiality.

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Qualifications:

To be considered for the role of Call Centre Professional, you should meet the following qualifications:

1. Language Skills:
   • Bilingual proficiency in Arabic and English is a must for effective communication with clients and colleagues.
2. Experience:
   • Previous experience in a call centre or similar customer service role is an advantage but not required.
3. Technical Skills:
   • Basic computer skills and the ability to navigate multiple software systems.
   • Experience with CRM or call centre management software is a plus.
4. Communication Skills:
   • Excellent verbal and written communication skills.
   • Ability to interact professionally with clients and team members.
5. Visa Requirements:
   • The position requires a transferable visa.
6. Preferred:
   • Female candidates are preferred for this position.

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Benefits:

Working with our company comes with several benefits, including:

1. Competitive Salary:
   • We offer an attractive salary based on experience and qualifications.
2. Professional Development:
   • Gain valuable experience in customer service and call centre management.
   • Opportunity to grow and advance within the company.
3. Work Environment:
   • Be part of a reputable and professional team in a supportive work environment.
   • Access to training and resources to improve your skills.
4. Visa Sponsorship:
   • If needed, we offer visa sponsorship to the right candidate with a transferable visa.

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How to Apply:

If you meet the requirements for this position, follow these steps to apply:

1. Prepare Your CV:
   • Ensure your CV is updated with your relevant work experience, skills, and qualifications.
2. Submit Your Application:
   • Send your CV to career@unilinkkuwait.com.
   • In the subject line of your email, please mention the position you are applying for (Call Centre Professional).
3. Review and Interview:
   • After submitting your CV, we will review applications and contact shortlisted candidates for an interview.
   • During the interview, be prepared to discuss your experience and your communication skills.

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FAQs:

1. What qualifications are required for this role?

• You must be bilingual in Arabic and English, have basic computer skills, and preferably have experience in a customer service or call centre role.

2. Is experience in a call centre required?

• Experience is not mandatory but will be considered an advantage. We are looking for candidates who are willing to learn and grow in this position.

3. Can I apply if I don’t have a transferable visa?

• The position requires a transferable visa. If you do not have one, you can apply if you are eligible for transfer.

4. Is there any flexibility in working hours?

• The working hours will be communicated during the interview process, but this is a full-time position.

5. How can I apply for the position?

• Simply send your updated CV to career@unilinkkuwait.com, and make sure to include the job title in the subject line.