We are seeking a qualified and experienced Ticketing Employee with an IATA certification to join our team in Riffa, Bahrain. This position requires a skilled individual with experience in ticketing systems and a strong understanding of international travel operations. If you are passionate about the travel industry and have the expertise to handle ticketing efficiently, this is an excellent opportunity for you to advance your career.

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Key Responsibilities

As an IATA Certified Ticketing Employee, your responsibilities will include:

1. Ticketing Services:
   • Handle airline bookings for customers, ensuring the correct details are entered into the system.
   • Process both domestic and international flight tickets for individuals and groups.
   • Issue electronic tickets (e-tickets) and provide customers with necessary information for their travel.
2. Customer Service:
   • Provide exceptional customer service by answering inquiries about ticket availability, flight schedules, and travel regulations.
   • Assist customers with booking changes, cancellations, and refunds.
   • Advise clients on travel options and the best routes based on their needs.
3. Ticketing System Management:
   • Work with ticketing software to maintain an organized and efficient booking system.
   • Keep records of transactions, including ticket prices, passenger details, and payment confirmations.
   • Ensure accuracy and timeliness when handling all bookings and cancellations.
4. Problem Resolution:
   • Resolve any ticketing-related issues promptly, such as overbooked flights or discrepancies in bookings.
   • Work with airlines to handle flight delays, cancellations, or other issues affecting tickets.
5. Administrative Support:
   • Assist with the preparation of reports related to sales, revenue, and customer feedback.
   • Help manage documents and records for all transactions to ensure compliance with company policies and IATA standards.

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Qualifications

To be considered for this position, you must meet the following qualifications:

• IATA Certification: Must have a valid IATA certification, which is essential for handling international flight bookings.
• Experience: Minimum of 2 years of experience in ticketing, with a focus on both domestic and international bookings.
• Skills:
  • Proficiency in using ticketing systems and related booking software.
  • Strong understanding of airline procedures, flight regulations, and the overall travel industry.
  • Excellent communication skills, with the ability to interact positively with customers and colleagues.
  • Ability to work in a fast-paced environment and handle multiple bookings simultaneously.
  • Problem-solving skills to address any issues that may arise during the booking process.
• Languages: Fluency in English is required. Knowledge of Arabic or other languages is a plus.

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Benefits

We offer a competitive benefits package for this position, which includes:

1. Salary: A competitive salary based on your experience and qualifications.
2. Career Development: Opportunities for training and career advancement within the company.
3. Health Benefits: Comprehensive health insurance coverage.
4. Work Environment: A professional and supportive work environment with a focus on growth and development.
5. Visa and Accommodation: Assistance with obtaining a work visa and accommodation provided.

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Applying Guide

To apply for the Ticketing Employee position, follow these steps:

1. Prepare Your Resume: Ensure your resume includes your IATA certification, previous ticketing experience, and any relevant skills.
2. Submit Your Application: Send your resume and cover letter to the provided email address or contact via WhatsApp.
3. Wait for a Response: Once we receive your application, we will review your qualifications and reach out if your profile matches the position.
4. Interview Process: If shortlisted, you will be invited for an interview to discuss your experience with ticketing systems, customer service, and how you handle challenging situations.
5. Job Offer: If selected, we will extend a formal job offer with details about salary, benefits, and the next steps in the hiring process.

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Frequently Asked Questions (FAQs)

1. What is the required certification for this role?

• You must hold an IATA certification to apply for this position, as it is essential for managing international flight bookings.

2. What are the main responsibilities of a Ticketing Employee?

• Your key responsibilities will include handling bookings, processing tickets, resolving customer issues, and providing excellent customer service. You will also be required to work with ticketing systems to ensure smooth operations.

3. Do I need experience in both domestic and international ticketing?

• Yes, the role requires experience in both domestic and international ticketing, so you should be familiar with different airline procedures and international travel regulations.

4. How can I apply for the Ticketing Employee position?

• To apply, you need to send your resume and cover letter to the provided email or contact the company through WhatsApp. Be sure to highlight your IATA certification and relevant ticketing experience.

5. What benefits are offered for this position?

• The position offers a competitive salary, health insurance, career development opportunities, and visa and accommodation support.

6. Is previous experience in customer service required?

• Yes, customer service experience is essential, as you will be interacting with clients regularly and need to handle inquiries, bookings, and any issues that arise.

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If you have the necessary experience and qualifications, we encourage you to apply for this exciting opportunity in the travel industry. We look forward to hearing from you!