Job Opportunity: Call Center Executive – Leading Company in Bahrain
We are a leading company based in the Kingdom of Bahrain, actively seeking Call Center Executives to join our dynamic team. This is an excellent opportunity for individuals who are passionate about customer service, have an interest in real estate, and want to be part of a growing company.
If you’re looking to develop your career in a fast-paced environment and have excellent communication skills, this role is ideal for you. Whether you have previous experience or are just starting out, we encourage you to apply and become part of our team!
Introduction to the Job
As a Call Center Executive, you will be at the forefront of our company’s customer service operations. Your role will involve engaging with clients over the phone, addressing their inquiries, providing information about properties, and supporting the sales and leasing teams in meeting their goals.
You will need to have a good understanding of the property market dynamics and be proactive in communicating with customers, ensuring that all interactions are handled with professionalism and efficiency.
This position provides a unique opportunity to grow within the real estate industry, with opportunities for career advancement and skill development. If you’re looking for a role where you can make a significant impact while contributing to the company’s success, we want to hear from you!
Responsibilities
As a Call Center Executive, you will be responsible for:
- Handling Customer Inquiries:
- Respond to inbound calls from customers inquiring about available properties, leasing options, and other related services.
- Provide accurate and up-to-date information about the real estate market, available listings, and terms of agreements.
- Supporting Sales & Leasing Teams:
- Work closely with the sales and leasing teams to ensure that customer needs are met and follow-up actions are taken.
- Assist in scheduling property viewings or meetings between customers and sales representatives.
- Managing Client Relationships:
- Build and maintain strong relationships with clients by providing exceptional customer service.
- Address any issues or concerns from customers and resolve them in a timely and effective manner.
- Data Entry & Record Keeping:
- Update and maintain accurate client and property information in the company database.
- Keep track of customer inquiries, requests, and feedback for further action or reporting purposes.
- Provide Feedback & Suggestions:
- Offer valuable insights on customer feedback to improve company services, marketing strategies, and overall customer experience.
- Participate in team meetings to share insights on customer needs and market trends.
Qualifications
To qualify for the role of Call Center Executive, candidates should meet the following requirements:
- Education:
- A Bachelor’s Degree or Diploma from a recognized university. Alternatively, a similar professional qualification in customer service, sales, or a related field will be considered.
- Experience:
- 1-3 years of experience in real estate sales & leasing or property development is preferred.
- Freshers with a strong interest in the real estate industry are also encouraged to apply.
- Skills:
- Strong communication skills, both oral and written, with the ability to explain complex information in a clear and engaging manner.
- Good interpersonal skills to engage with clients effectively and build lasting relationships.
- Ability to understand and stay updated on property market dynamics, local market conditions, customer preferences, and current trends.
- Good command of English, with knowledge of Arabic being an added advantage.
- Additional Qualities:
- Organizational and presentation skills: You should be able to present information clearly, manage time effectively, and handle multiple tasks at once.
- A customer-focused attitude, with the ability to go above and beyond to meet client needs.
Benefits
As a Call Center Executive, you will enjoy a competitive benefits package:
- Competitive Salary: The position offers a competitive salary based on your qualifications and experience in the industry.
- Professional Growth: This is an excellent opportunity to develop your skills in real estate sales and customer service, with potential for advancement within the company.
- Dynamic Work Environment: Join a high-energy, growing company in the real estate sector, where you’ll have the chance to collaborate with experienced professionals.
- Career Advancement: Opportunity for career development through training programs and growth within the company’s structure.
- Incentives and Bonuses: The company offers performance-based bonuses and incentives for employees who meet or exceed targets.
How to Apply
Interested candidates who meet the above qualifications can apply as follows:
- Prepare Your CV: Ensure your CV highlights your relevant experience, skills, and education. Include any experience in real estate, customer service, or sales.
- Send Your Application: Email your updated CV to recruitbh24@gmail.com. In the subject line, please mention “Call Center Executive Application.”
- Interview Process: If shortlisted, you will be contacted for an interview. During the interview, you may be asked to demonstrate your communication skills and knowledge of the real estate market.
- Be Prepared to Join: The company is looking for candidates who can join the team immediately. Ensure that you are available to start soon after the interview.
Frequently Asked Questions (FAQs)
1. Do I need to have prior experience in real estate to apply?
While experience in real estate sales & leasing or property development is preferred, freshers with a keen interest in the field and a strong desire to learn are also welcome to apply.
2. Is there an opportunity for career growth?
Yes! This role offers ample opportunities for career development within the real estate industry. We provide training and support for those looking to advance their careers.
3. Do I need to speak Arabic to apply?
While Arabic is an advantage, English is the primary language used in the workplace. Strong English communication skills are required for this position.
4. What is the working schedule like?
The position follows standard office hours, with a potential for flexibility based on the needs of the company and clients.
5. How do I apply for this role?
Interested candidates should send their CV to recruitbh24@gmail.com with the subject line “Call Center Executive Application.”
If you are a motivated individual with a passion for customer service and a desire to grow in the real estate industry, this role offers an exciting opportunity to be part of a leading company in Bahrain. Apply today and take the first step towards a rewarding career!