Are you ready to bring your customer service skills to a front-office position in hospitality? We are looking for a friendly, professional individual to join our hotel’s front office team in Manama. As a front office staff member, you’ll be an essential part of our guests’ experience, ensuring they feel welcomed and taken care of from the moment they arrive. This is a fantastic opportunity for anyone with experience in hospitality, or those with strong interpersonal and organizational skills who are looking to start a career in this field.
Job Introduction
The Front Office Staff role is key to creating a welcoming environment for our guests. You’ll assist guests with check-in and check-out, manage room reservations, and provide information about our hotel and its amenities. Candidates with a background in hospitality are preferred, as experience in customer-facing roles helps create the smoothest possible experience for our visitors. We are seeking immediate joiners who are locally available in Bahrain.
Position Title: Front Office Staff
Location: Manama, Bahrain
Experience Required: Hospitality background preferred
Availability: Immediate start preferred
Job Responsibilities
- Greet Guests Warmly: Welcome guests with a positive attitude and make sure they feel comfortable throughout their stay.
- Manage Reservations: Efficiently handle room bookings, modifications, and cancellations while ensuring accurate record-keeping.
- Assist with Check-In and Check-Out: Ensure a smooth check-in and check-out process for guests, addressing any questions or concerns.
- Provide Guest Information: Share details about hotel amenities, local attractions, and other relevant information to help guests enjoy their stay.
- Handle Guest Inquiries and Complaints: Listen to guests’ needs, respond promptly to concerns, and take action to resolve issues when necessary.
- Collaborate with Hotel Departments: Work closely with housekeeping, maintenance, and other teams to meet guests’ needs and ensure high-quality service.
- Maintain a Tidy Reception Area: Ensure the front desk area is organized and presentable at all times.
Qualifications
- Hospitality Experience: Prior experience in the hospitality industry, especially in front-office roles, is preferred but not required.
- Customer Service Skills: Ability to communicate effectively and maintain a friendly, professional demeanor with guests.
- Organizational Abilities: Strong attention to detail and the capability to handle multiple tasks efficiently.
- Computer Skills: Basic proficiency in using computer systems for managing reservations and records.
- Language Proficiency: Fluency in English is required, and knowledge of Arabic or other languages is a plus.
- Adaptability: Able to work in a fast-paced environment and adapt to changing guest needs.
- Availability: We prefer candidates who are available for an immediate start and are currently based in Bahrain.
Benefits of Working With Us
- Competitive Salary: Pay is based on experience and qualifications, with opportunities for advancement.
- Professional Environment: Work in a supportive, dynamic setting within a reputable hotel brand.
- Growth Opportunities: Gain valuable experience in hospitality, with potential for career growth in the hotel industry.
- Employee Discounts: Enjoy special discounts on hotel services, including dining and amenities.
- Work-Life Balance: A balanced schedule with time off to recharge and maintain well-being.
How to Apply
If you’re excited to join our team and make a difference in guests’ experiences, here’s how to apply:
- Prepare Your CV: Highlight any previous experience in hospitality or customer service roles.
- Contact Us via WhatsApp or Email: Send your CV to +973 33544252 on WhatsApp or email it to audit.bh@rameehotels.com. Make sure to mention your availability.
- Immediate Availability: If you can start right away, please include this in your application.
We’re looking forward to bringing on board a positive, service-minded individual who values teamwork and guest satisfaction.
Frequently Asked Questions (FAQs)
1. Do I need prior experience in a hotel front office to apply?
While experience in a front-office or hospitality role is preferred, we are open to candidates with strong customer service skills.
2. Is it essential to be fluent in Arabic?
English fluency is required, but additional languages like Arabic can be an advantage.
3. What are the working hours?
Working hours will be discussed during the interview, but some flexibility may be required based on hotel operations.
4. Can non-residents of Bahrain apply?
We prefer candidates who are locally available in Bahrain, as immediate joiners are needed.
5. Are there opportunities for career growth in this role?
Yes, we offer potential for advancement within the hospitality field and encourage growth for high-performing employees.
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