Job Listing: Barista (Customer Service & Coffee Specialist)
Location: Manama, Bahrain
Posted: November 20, 2024
Contact: hr@so-bh.com
Introduction to the Job
We are currently seeking a motivated and customer-focused Barista to join our team in Manama. The ideal candidate will be responsible for crafting high-quality coffee beverages, managing customer interactions, assisting with inventory tasks, and contributing to the smooth operation of our coffee shop. This is an exciting opportunity for someone who has a passion for coffee, enjoys customer service, and thrives in a fast-paced environment.
As a Barista, you will play a vital role in delivering an exceptional customer experience by ensuring that every cup of coffee is made to perfection. You will also be involved in maintaining a clean and inviting workspace, managing inventory, and supporting other team members to meet customer needs.
Key Responsibilities
As a Barista, your primary responsibilities will include the following:
1. Coffee Preparation
- Crafting Specialty Beverages: Prepare and serve a variety of coffee beverages, such as espresso, cappuccinos, lattes, and other specialty drinks, ensuring consistency and high-quality standards.
- Mastering Brewing Techniques: Gain an in-depth understanding of different brewing methods, including espresso machines, French press, pour-over, and other popular techniques.
- Adhering to Recipes: Follow detailed recipes and proper procedures for coffee preparation to meet the high standards set by the establishment. Consistently deliver beverages that exceed customer expectations.
2. Customer Service
- Welcoming Customers: Greet customers warmly and professionally as they enter the coffee shop. Provide a friendly atmosphere and foster an inviting environment for all guests.
- Taking Orders: Use the POS system (Point of Sale) to accurately take and process customer orders. Provide product recommendations based on customer preferences and dietary needs.
- Upselling and Suggesting Products: Engage with customers and recommend additional items, such as pastries, snacks, or seasonal beverages, to enhance their coffee experience.
- Ensuring Customer Satisfaction: Address any customer concerns promptly and professionally. Ensure that every customer leaves satisfied with their experience.
3. Inventory Management
- Stocking and Organizing Inventory: Assist with receiving, stocking, and organizing coffee supplies, including beans, syrups, milk, and other beverages.
- Restocking Supplies: Monitor stock levels throughout the day and notify the management team if supplies need replenishing. Ensure that coffee beans, syrups, milk, and other ingredients are readily available.
- Inventory Checks: Regularly conduct inventory checks to avoid shortages or waste, ensuring that all products are in good condition and within their expiration dates.
4. Cleaning and Maintenance
- Workspace Cleanliness: Maintain a clean, organized, and safe workspace. Ensure that coffee preparation areas, customer service counters, and seating areas are tidy and inviting at all times.
- Equipment Maintenance: Regularly clean coffee machines, grinders, blenders, and other equipment according to company guidelines to maintain hygiene and ensure efficient operation.
- Health and Safety Standards: Follow all safety and health protocols to ensure a safe environment for both customers and staff. Ensure compliance with local regulations regarding food safety.
Qualifications
The ideal candidate for this Barista position should possess the following:
- Experience: Previous experience as a Barista or in a customer service role is preferred. Experience in a fast-paced café or food service environment is a plus.
- Coffee Knowledge: A passion for coffee and a basic understanding of different coffee brewing methods. Willingness to learn more about coffee preparation techniques.
- Customer Service Skills: A strong focus on customer satisfaction. Ability to greet customers with a smile, handle complaints professionally, and create a welcoming atmosphere.
- Multitasking Abilities: Ability to work under pressure in a busy environment. Capable of handling multiple tasks at once while maintaining attention to detail.
- Communication Skills: Strong verbal communication skills to interact effectively with customers and colleagues.
- Mathematical Skills: Basic math skills for handling cash transactions accurately.
- Team Player: Ability to collaborate effectively with other team members to ensure smooth and efficient operations.
- Residing in Bahrain: Only candidates currently living in Bahrain and able to join immediately will be considered for this position.
Benefits
By joining our team, you can expect the following benefits:
- Competitive Salary: Salary details will be discussed during the interview process based on your experience and qualifications.
- Dynamic Work Environment: Work in a fast-paced, customer-centric environment where no two days are the same.
- Skill Development: Opportunity to learn more about coffee brewing techniques, customer service, and working with a team in a collaborative setting.
- Employee Discounts: Enjoy discounts on beverages and products sold in the café.
- Career Growth: Potential for growth and advancement within the company for motivated and high-performing individuals.
- Supportive Team: Work alongside a dedicated team that values collaboration and fosters a positive work culture.
Applying Guide
Interested candidates can apply by following these steps:
- Prepare Your CV: Ensure that your CV includes relevant experience, especially in customer service or as a Barista. Highlight any coffee-related skills or certifications.
- Send Your Application: Email your CV to hr@so-bh.com. Make sure to include a short message introducing yourself and explaining why you’re a good fit for the Barista role.
- Availability: In your email, please mention your availability to join immediately. We are looking for candidates who can start as soon as possible.
- Interview Process: Shortlisted candidates will be contacted for an interview, which may be conducted in person or via phone, depending on availability. During the interview, we will discuss your experience, your skills, and the responsibilities of the position.
- Follow-up: If you do not hear from us within a few days, feel free to send a polite follow-up email to inquire about the status of your application.
Frequently Asked Questions (FAQs)
Q1: Do I need previous Barista experience to apply?
A1: While previous experience as a Barista is preferred, it is not required. We are looking for individuals who have a passion for coffee and customer service. On-the-job training will be provided.
Q2: What are the working hours for this position?
A2: The working hours will vary depending on the shop’s operating hours. We expect candidates to be flexible and willing to work on weekends and holidays as required.
Q3: Can I apply if I am not living in Bahrain?
A3: Unfortunately, we are only considering candidates who are currently residing in Bahrain and can join immediately.
Q4: Will I receive training for the Barista position?
A4: Yes, we provide on-the-job training to ensure you are familiar with our coffee preparation methods, customer service expectations, and the operational procedures.
Q5: Is there room for growth in this position?
A5: Yes, there are opportunities for career growth within our company. If you are a motivated individual who excels in this role, you could move into a supervisory or management position in the future.
Q6: How do I apply for this Barista position?
A6: To apply, send your CV to hr@so-bh.com and mention your immediate availability in the application message.